Refund policy

Template for the prototype — have a lawyer review it before launch.

The short version

• Searching is free. You only spend a credit to unlock a receipt that has matches.
• If a search finds nothing, no credit is used.
• If an unlock fails on our side, the credit is returned automatically.
• Unused credits never expire.

Refunds

You can request a refund for a purchase within 14 days. If none of the credits from that purchase were used, we refund it in full. If some were used, we refund the unused part. Write to support@hoozam.com with the email you used at checkout.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles refunds and billing questions. Your statement will show Paddle.

Before you dispute a charge

Please contact us first — a refund is faster than a dispute, and we'll sort it out.